Terms of service

Terms of Service

Last Updated: October 29, 2026

1. Overview

Welcome to VeloGlow! This website is operated by VeloGlow LLC. Throughout this website, the terms "VeloGlow," "we," "us," and "our" refer to VeloGlow LLC.

By accessing our website at www.veloglow.com or purchasing our products, you agree to these Terms of Service and our applicable Shipping, Refund, Warranty, and Privacy Policies.

Please read these terms carefully. If you do not agree with them, please do not use our website or purchase our products.

Our online store is powered by Shopify, which provides the e-commerce platform used to process orders and payments.

2. Products and Availability

VeloGlow specializes in LED bicycle lighting products, rechargeable batteries, controllers, chargers, and related accessories.

We work to provide accurate product descriptions, specifications, images, pricing, and availability information. However, occasional errors may occur.

We reserve the right to:

  • Correct errors in product descriptions, specifications, or pricing.

  • Limit product quantities or availability.

  • Discontinue or modify products without prior notice.

  • Refuse or cancel orders involving suspected fraud, pricing errors, or other legitimate business concerns.

If we cancel an order that has already been paid for, we will issue an appropriate refund.

Product colors and lighting effects may appear differently depending on screen settings, environmental conditions, and individual installations.

3. Orders and Payment

By placing an order, you agree to provide accurate billing, shipping, and contact information.

Orders are subject to acceptance, product availability, and successful payment authorization.

We reserve the right to cancel or refuse orders when reasonably necessary, including those involving suspected fraud, inaccurate information, or unauthorized resale activity.

Prices are subject to change without notice. Price changes will not affect previously accepted orders unless a correction or cancellation is permitted by applicable law.

4. Shipping and Delivery

We make every reasonable effort to process and ship orders promptly.

Once an order has been transferred to a shipping carrier, transportation and delivery are managed by that carrier. Shipping estimates are not guaranteed delivery dates unless expressly stated otherwise.

VeloGlow cannot control carrier delays, service disruptions, routing errors, or other operational issues within a carrier's network.

If a package is lost, delayed, misdelivered, or stolen, we will address the situation in accordance with our published Shipping Policy.

Carrier investigations may be necessary before determining whether a shipment requires replacement or refund.

We do not provide additional discounts, free merchandise, or compensation solely for carrier delays beyond our control.

Nothing in these terms limits any delivery, cancellation, refund, or other rights required by applicable law.

Please review our Shipping Policy for additional details.

5. Returns, Refunds, and Warranty

Returns and refunds are governed by our published Refund Policy.

VeloGlow products are covered by a 30-day limited warranty against defects in materials and workmanship, beginning on the original purchase date, subject to the terms and exclusions of our Warranty Policy.

Warranty coverage generally excludes damage resulting from:

  • Incorrect installation or improper wiring.

  • Misuse, abuse, accidents, or physical damage.

  • Unauthorized modifications or alterations.

  • Use with incompatible electrical components or chargers.

  • Improper charging, maintenance, or storage.

  • Normal wear and tear.

Warranty claims must be submitted to info@veloglow.com.

We may request photographs, installation details, or other reasonable information to evaluate a claim.

Approved warranty remedies will be provided in accordance with our published Warranty Policy and applicable law.

This limited warranty does not eliminate any statutory consumer rights that cannot legally be excluded.

6. Product Installation and Use

VeloGlow products are designed for specific applications and must be installed and operated according to the applicable product instructions.

Customers are responsible for determining whether a product is compatible with their bicycle, electrical system, and intended application before installation.

Proper installation is essential for safe operation.

Customers must:

  • Follow all supplied installation and operating instructions.

  • Secure lights, batteries, controllers, and wiring appropriately.

  • Keep electrical wiring clear of moving components, braking systems, and other potential hazards.

  • Use only compatible batteries, chargers, controllers, and accessories.

  • Inspect installed components regularly for damage, wear, or loose connections.

  • Discontinue use immediately if any component shows signs of overheating, electrical malfunction, or physical damage.

VeloGlow is not responsible for damage caused by improper installation, misuse, unauthorized modifications, or operation outside the product's intended specifications, except where liability cannot legally be excluded.

Customers are responsible for complying with applicable laws governing bicycle lighting and operation. VeloGlow decorative lighting products should not be assumed to satisfy legally required bicycle lighting or visibility equipment standards.

7. Lithium-Ion Battery Safety

Certain VeloGlow products use rechargeable lithium-ion batteries. Improper handling, charging, storage, modification, or use may result in overheating, fire, property damage, or personal injury.

By purchasing and using these products, you acknowledge the importance of following all provided battery safety instructions.

Important battery precautions:

  • Use only chargers specifically approved for your battery.

  • Never disassemble, puncture, crush, modify, or short-circuit a battery.

  • Do not use damaged, swollen, leaking, or excessively hot batteries.

  • Charge batteries in a safe location, away from flammable materials, following the supplied charging instructions.

  • Keep batteries away from children and pets.

  • Do not expose batteries to temperatures, water, or environmental conditions outside their specified operating limits.

  • Never modify battery protection circuitry, electrical connections, or charging systems.

  • Stop using and charging any battery that exhibits unusual heat, odor, smoke, swelling, or other abnormal behavior.

  • Follow applicable local regulations for battery disposal and recycling.

Use of unauthorized chargers, improper wiring, or modifications to battery assemblies may create significant safety hazards and may void applicable warranty coverage where permitted by law.

VeloGlow is not responsible for damage resulting from negligent use, improper handling, unauthorized modifications, or failure to follow safety instructions, to the extent permitted by law.

Nothing in this section excludes liability that cannot legally be limited, including liability arising from defective products where applicable.

8. Customer-Supplied Measurements and Custom Orders

Some VeloGlow products may be assembled or configured using measurements, specifications, or other information supplied by the customer.

Customers are responsible for providing accurate measurements and confirming compatibility before placing a custom order.

VeloGlow is not responsible for fitment issues resulting directly from incorrect customer-supplied measurements or specifications.

If an error occurs in our assembly or fulfillment process, we will work to correct it in accordance with our applicable policies.

Custom products may be subject to additional return restrictions as disclosed before purchase.

9. Product Modifications and Third-Party Components

VeloGlow products are designed to operate with compatible components and electrical configurations.

Unauthorized modifications, electrical alterations, or integration with incompatible third-party equipment may cause product failure or create safety hazards.

Damage caused by such modifications or incompatible equipment is not covered by our limited warranty.

VeloGlow makes no warranty regarding third-party products not manufactured or supplied by us, except as otherwise required by law.

10. Website Content and Intellectual Property

All original website content, including product descriptions, photographs, graphics, designs, logos, videos, and instructional materials, belongs to VeloGlow or its respective rights holders.

You may use our website for personal shopping and informational purposes.

You may not reproduce, distribute, commercially exploit, or otherwise misuse our proprietary content without prior written authorization, except as permitted by applicable law.

11. Customer Reviews and Submitted Content

We welcome honest customer feedback, reviews, photographs, and suggestions.

By submitting content directly to VeloGlow for publication, you confirm that you have the necessary rights to share it and grant VeloGlow a nonexclusive, royalty-free license to display and use that content in connection with our business and marketing, subject to applicable law.

We reserve the right to moderate content that is fraudulent, threatening, abusive, unlawful, infringes on third-party rights, or violates applicable platform rules.

We do not guarantee publication or removal of any particular review.

12. Third-Party Services and Links

Our website may include links to third-party websites or services, including payment providers, shipping carriers, social media platforms, and other resources.

These third parties operate independently and may have their own terms and privacy policies.

VeloGlow is not responsible for the independent content, policies, or services of third-party websites, except as required by law.

13. Website Availability and Accuracy

We work to keep our website accurate, secure, and accessible.

However, we cannot guarantee uninterrupted service or that the website will be free from temporary errors, technical issues, or interruptions.

We reserve the right to update, modify, or temporarily suspend website features when necessary.

Nothing in this section diminishes any express product warranty or applicable statutory consumer protection.

14. Limitation of Liability

To the maximum extent permitted by applicable law, VeloGlow LLC shall not be liable for indirect, incidental, special, or consequential damages arising from the use or misuse of our products or website, including lost profits, loss of use, or other economic losses.

This limitation does not apply to liabilities that cannot legally be excluded or restricted, including certain personal injury, product liability, or statutory consumer protection claims.

VeloGlow does not assume responsibility for damage directly resulting from customer negligence, improper installation, misuse, unauthorized modification, or operation outside published product specifications.

Nothing in these Terms of Service limits remedies available under applicable law.

15. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless VeloGlow LLC, its employees, and representatives against third-party claims, damages, or reasonable expenses arising from your unlawful conduct, violation of these Terms, or infringement of another party's rights.

This provision does not require you to indemnify VeloGlow for its own negligence, defective products, or other conduct for which indemnification is prohibited by law.

16. Prohibited Website Use

You agree not to use our website to:

  • Engage in unlawful or fraudulent activities.

  • Transmit viruses, malware, or harmful software.

  • Attempt to bypass website security.

  • Access customer information without authorization.

  • Violate intellectual property rights.

  • Harass, threaten, or impersonate others.

  • Interfere with the website or its operation.

We reserve the right to restrict access or cancel orders when reasonably necessary to address violations of these terms.

17. Privacy and Personal Information

Collection and use of personal information are governed by our Privacy Policy.

Payment transactions are processed through Shopify and applicable payment service providers.

Please review our Privacy Policy for information about how personal information is collected, used, and protected.

18. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our products, operations, or applicable legal requirements.

Revised terms will be posted on this page with an updated revision date.

Changes will apply prospectively unless otherwise permitted by law. Terms applicable to previously accepted orders will not be retroactively changed in a manner that unlawfully reduces customer rights.

19. Governing Law

These Terms of Service are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Nothing in these terms limits mandatory consumer protections or other rights available under applicable law.

20. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

21. Contact Information

Questions about these Terms of Service, product installation, warranties, or orders may be directed to:

VeloGlow LLC

Website: www.veloglow.com

Email: info@veloglow.com