Warranty Policy

VeloGlow products come with a 30-day limited warranty against manufacturing defects, beginning on the date of delivery.

If you experience an issue with your wheel lights, battery, charger, controller, or other VeloGlow product during the warranty period, please contact us at info@veloglow.com to start the warranty process.

This warranty does not cover damage resulting from improper installation, misuse, accidents, unauthorized modifications, or normal wear and tear.

If a manufacturing defect is confirmed, we will repair or replace the defective product or component at no additional cost.

This warranty does not affect any rights provided under applicable consumer protection laws.

Battery Fitment & Returns

VeloGlow battery packs are designed to fit a wide range of bicycle wheels, but compatibility is not guaranteed with every bicycle.

Customers are responsible for verifying battery clearance before ordering by using our printable fitment template or comparing the published battery dimensions with the available mounting space on their bicycle.

If a battery does not fit due to insufficient clearance or bicycle incompatibility, the customer is responsible for return shipping costs. Returns must meet our standard return eligibility requirements.

Returned products must be in new condition and unused. 

This policy does not apply to defective products, incorrectly shipped items, or circumstances where applicable law requires otherwise.

If you're unsure whether our battery will fit your bicycle, please contact us before ordering. We're happy to help!